Information that we may collect from you
• Information that you provide by filling in forms on our website. This includes information provided at the time of :
• if you contact us through our general enquiry form, we may keep a record of that correspondence;
• information that you provide when completing surveys that we use for research purposes
• details of transactions (including details of payment cards used) that you carry out through our website;
• details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and/or the resources that you access; and
• information that you provide when you enter a competition or promotion, and,
• when you report a problem with our website,
• information that you provide when registering to one of our programmes, including, but not limited to, registration to our website, corporate account request, Booking Bonus registration and claim, e-newsletter subscription, registration to our Signature loyalty programme and Optimum leisure membership,
• when you book one of our restaurants though the websites,
• Information that you provide when submitting a Meetings and Events enquiry.
Use of personal information
• providing you with our services;
• dealing with your booking, enquiries and other requests;
• administering your booking and other services;
• tailoring our services to your requirements and preferences;
• direct-marketing products and services, advising you of news and industry updates, events, promotions and competitions, reports and other information and carrying out market research campaigns.
• Providing you with information about other products, special offers and services that you request from us or which we feel may interest you, where you have
consented to be contacted for such purposes. This may include products and services made available by selected partners and any member of our group of companies. We may contact you by telephone for these purposes. Calls may be recorded for quality control purposes.
Information that you enter into our booking forms
Where we store your personal information
Disclosure of your personal information
• for the purpose of administrating your requests and any booking;
• for providing other services which you have requested; and
• to communicate an offer of other goods and services, with your prior consent.